Updated September 1 2017

Collection and use of personal information

Vitrerie des Experts Inc. website collects personal information to help users with their online shopping experience and possibly to provide custom offers to you.

Our website collects personal information from you to enhance your shopping experience on our website. We keep all the personal information we collect about you strictly confidential.

Below are some of the instances where we could collect information that you freely provide us when you interact with our website or contact us directly.

Third-party disclosure & third-party links

We could collect personal information when you actively; search, buy, fill in a questionnaire, communicate with our customer service, create an account when you place an order, subscribe to a newsletter, provide the names of people to whom you have shipped purchases to, financial information used to make a purchase and possibly more.

Our website could indirectly collect information via commonly used software provided by third parties related to your Internet protocol (IP) address; computer and internet connection information (browser type, version, location, time zone setting, browser plug-in types and versions, operating system and platform; purchase history, the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; etc.

We could also receive information indirectly from our carriers and shipping partners.

Cookies & fraud prevention

We may also use common browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention.

How secure is my information?

We protect the security of your information during transmission of data by using Secure Sockets Layer (SSL) software. SSL technology encrypts information you enter. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our website as safe as possible.

All transactions are processed through a gateway provider (Chase Paymentech) and are not stored or processed on our servers.


We abide by the rules set out by Canspam. For more information on the laws set forth in the CAN-SPAM Act please visit their website here.

Should we begin to use newsletters, we will not use false or misleading subjects or email addresses, we will identify all email messages as an advertisement in some reasonable way, include the physical address of our business or site headquarters, monitor third-party email marketing services for compliance, IF one is used and lastly honor opt-out/unsubscribe requests quickly.

What personal information of mine can I access?

Vitrerie des Experts Inc., gives you access to a range of information about your account and your interactions with our website for the limited purposes of viewing and, in certain cases, updating that information in your account.

Privacy policy changes

We reserve the right to change our privacy policy at any time.


If you’re under 18, you may use our site only with the supervision of a parent or guardian.

Disputes over privacy

If you choose to visit Vitrerie des Experts Inc., your visit and any dispute over privacy is subject to this Notice and our Terms and conditions, including limitations on damages, arbitration of disputes, and application of the law of Quebec. If you have any concern about privacy at Vitrerie des Experts Inc. please contact us, and we will try to resolve it.